Frequently Asked Questions
Everything you need to know about buying, booking and using your golf vouchers.
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General Questions
Birdiepass is GOLFdirekt's online platform for green fee vouchers for golf courses across Austria and Europe. You pick a course, pay online, and the voucher lands in your Apple Wallet or Google Wallet within seconds.
Choose a golf course, complete the purchase, and receive your digital voucher instantly. Present it at the club reception on the day you play – there is nothing to print.
You can currently choose from golf courses in Austria, Italy, Slovenia, the Czech Republic and Hungary. The full list is on the Greenfees page and is being expanded continuously.
All courses are listed on the Greenfees page, where you can filter by location, price, course type, difficulty and facilities.
No. You order without a customer account. You receive your voucher by email and can add it to Apple Wallet or Google Wallet.
Yes. You can buy from anywhere; the vouchers are redeemed at the partner course you selected.
Voucher Questions
This varies by golf course. The exact validity is shown on each course page under ‘What you get’ and on your voucher.
Yes. Vouchers are transferable – simply forward the voucher to the person who will play.
Your voucher is stored in your digital wallet and in the confirmation email. If you cannot find either, contact our support with your order number.
Buying Questions
Open the course page, choose the number of players and add it to your cart. You can pay immediately or continue shopping.
Yes. Add as many courses and players to the cart as you need – everything is delivered in a single confirmation.
Booking Questions
No. The voucher covers the green fee; you still book your tee time directly with the club, subject to availability.
Yes, because the voucher is not tied to a specific date. You choose the day when you book your tee time with the club.
Payment Questions
Credit and debit cards, Apple Pay, Google Pay, EPS bank transfer and Klarna. All payments run over an encrypted connection.
Yes. We never store card details; payments are processed by a certified payment provider.
Golf Course Questions
Use the Location filter on the Greenfees page to narrow the list down to a country or region.
Our prices are negotiated with each partner club and are often lower than the on-site rate.
Support Questions
Write to office@golf-direkt.com or call +43 732 600 800. Phone support is available Monday to Friday from 9 am to 1 pm.
Call us – Monday to Friday from 9 am to 1 pm we will sort it out directly with the club. Outside these hours, email office@golf-direkt.com with your order number and we will get back to you on the next working day.
